Nuvelo's Community
With over 8,700 customers in the UK, Nuvelo's Community is the biggest in the country.
Frequently asked questions
What is your return and exchange policy?
Returns are easy return most items within 30 days for a full refund, and size exchanges are simple too, just get in touch. Some items, like sale or personalised products, are final sale and can't be returned this will always be clearly stated on the product page.
When will I receive my order?
Orders are typically processed within 1–2 business days. Once dispatched, delivery within the UK usually takes 2–4 business days. You'll receive a confirmation email with tracking details as soon as your order ships.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking link. Simply click the link to see the live status of your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay, as well as Klarna if you'd like to spread the cost. All prices are shown in GBP (£) and payments are processed securely at checkout.
How can I contact customer support?
Our customer support team is happy to help with any questions about your order, products, or account. Simply fill in the form below and we'll get back to you within 24 hours (Monday-Sunday). Click here to contact customer support
30-day returns
Easy returns within 30 days of purchase
Free shipping
FREE SHIPPING on orders over £100
Secure payments
Pay safely with all major payment methods
24/7 customer service
Our team is here for you, day and night